Privacy policy

At BurgeonNest, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, or contacting our customer support team.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or make a purchase from burgeonnest.shop.

Information We Collect

When you interact with our store, we may collect information such as:

Name
Billing and shipping address
Email address
Telephone number, when provided
Order and transaction information
Products viewed or purchased
Device and browser information
IP address
Information you provide when contacting customer support

Payment information is processed through payment providers available through Shopify Checkout. BurgeonNest does not directly store complete credit or debit card information.

How We Use Your Information

We may use your information to:

Process and fulfil orders
Arrange shipping and delivery
Provide order confirmations and tracking information
Process returns and refunds
Respond to customer support requests
Detect and prevent fraud or unauthorized transactions
Improve our website and customer experience
Comply with applicable legal and regulatory requirements
Send marketing communications where permitted and where you have provided appropriate consent

Sharing Personal Information

We may share information with third-party service providers where reasonably necessary to operate our store.

These may include providers that assist with:

Shopify store operations
Payment processing
Shipping and fulfilment
Fraud prevention
Website analytics
Customer communication
Technical and hosting services

We do not sell personal information simply for monetary payment.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website activity, improve performance, and support analytics and advertising where applicable.

Your browser may allow you to manage or disable cookies. Certain website features may not function correctly if required cookies are disabled.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, and prevent fraud.

Your Privacy Rights

Depending on where you live, applicable law may provide rights relating to your personal information, including the right to request access, correction, deletion, or other information about how your personal data is handled.

To submit a privacy-related request, contact us using the information below.

We may need to verify your identity before completing certain requests.