Shipping policy

Thank you for shopping with BurgeonNest. This Shipping Policy explains our order processing, delivery estimates, shipping charges, and tracking procedures.

Shipping Area

BurgeonNest currently ships within the United States only.

Free Standard Shipping

We offer free standard shipping on eligible U.S. orders.

Any alternative shipping option or applicable charge will be clearly displayed during checkout before you complete your purchase.

Order Processing

Orders are normally processed within 1–2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed during weekends or holidays may begin processing on the next business day.

Estimated Delivery Time

After processing, standard delivery normally takes approximately:

5–7 business days

Estimated total delivery time from the date the order is placed is approximately:

6–9 business days

Delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, high shipping volumes, incorrect addresses, or circumstances outside our reasonable control.

Order Tracking

Once your order has shipped and tracking information becomes available, tracking details will be sent to the email address provided during checkout.

Please allow some time for carrier tracking systems to update after a tracking number has been created.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an address error after placing an order, contact us immediately at:

support@burgeonnest.shop

We will make reasonable efforts to update the address before shipment, but address changes cannot be guaranteed once fulfillment has begun or the order has shipped.

Multiple Shipments

Orders containing multiple items may occasionally be delivered in separate packages.

If this happens, customers may receive multiple tracking numbers.

Delayed Packages

Carrier delays may occasionally occur.

If your order is significantly delayed or your tracking information has not updated for an extended period, contact us at support@burgeonnest.shop with your order number.

We will review the available shipping information and assist with the appropriate next steps.

Lost Packages

If tracking indicates an unusual delay or your package appears to have been lost in transit, contact our customer support team.

We may need to review tracking information or work with the relevant shipping carrier before determining the appropriate resolution.

Damaged Deliveries

Please inspect your order after delivery.

If your item arrives damaged, contact:

support@burgeonnest.shop

Please provide:

Your order number
A description of the damage
Clear photographs of the product
Photographs of the shipping packaging where applicable

We will review the issue and provide the appropriate resolution.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate requests before fulfillment begins.

Orders that have already entered fulfillment or shipped may no longer be eligible for cancellation and may need to be handled under our Return & Refund Policy.