Terms of service

Welcome to BurgeonNest.

These Terms of Service govern your use of burgeonnest.shop and purchases made through our online store.

By accessing our website or purchasing from BurgeonNest, you agree to these Terms of Service and any additional policies referenced on our website.

Online Store Terms

You may use our website only for lawful purposes.

You must not use our website, products, or services for fraudulent, illegal, abusive, or unauthorized activities.

You agree to provide accurate and complete information when placing an order.

Product Information

We make reasonable efforts to provide accurate product descriptions, specifications, photographs, pricing, and availability information.

Product appearance may vary slightly depending on lighting, display settings, manufacturing changes, or other reasonable factors.

Pricing

Prices displayed on our store are shown in U.S. Dollars (USD) unless otherwise clearly stated.

The total amount payable will be shown during checkout before the order is submitted.

Applicable taxes or other charges, where required, will be displayed during checkout.

Orders

Submitting an order does not necessarily guarantee acceptance.

We may cancel or decline an order where reasonably necessary, including in situations involving:

Payment authorization failure
Suspected fraud
Incorrect pricing
Inventory errors
Shipping limitations
Incorrect customer information

If we cancel an order after payment has been successfully collected, an appropriate refund will be issued to the original payment method.

Payment

Payments are processed through the payment methods available during Shopify Checkout.

Customers are responsible for providing accurate billing and payment information.

Orders may be subject to fraud-prevention and payment-verification procedures.

Shipping

BurgeonNest currently ships within the United States.

Orders are generally processed within 1–2 business days.

After processing, standard transit normally takes approximately 5–7 business days.

Estimated total delivery time is approximately 6–9 business days.

We currently offer free standard shipping on eligible U.S. orders unless otherwise clearly stated at checkout.

For complete details, please review our Shipping Policy.

Returns and Refunds

Eligible customers may request a return within 14 days of receiving their order, subject to the conditions stated in our Return & Refund Policy.

Returned products should meet the eligibility requirements described in that policy.

Approved refunds are issued to the original payment method.

Please review our Return & Refund Policy for full details regarding returns, damaged products, return shipping, and refunds.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@burgeonnest.shop.

We will make reasonable efforts to accommodate cancellation requests before fulfillment begins.

Once an order has entered fulfillment or shipped, it may need to be handled as a return.

Accuracy of Information

We reserve the right to correct typographical errors, pricing errors, product information, availability, or other inaccuracies on the website.

Where an error materially affects an order, we may contact the customer or cancel the affected order and provide an appropriate refund where payment has been collected.

Third-Party Services

Our website may use or link to third-party services.

Those services may be governed by their own terms and privacy policies.

BurgeonNest is not responsible for third-party websites or services outside our reasonable control.

Prohibited Uses

You may not use our website to:

Conduct fraudulent activity
Violate applicable laws
Distribute malicious software
Attempt unauthorized access to our systems
Interfere with website security
Misuse customer or website information

Disclaimer

We make reasonable efforts to maintain accurate and available services, but we do not guarantee that the website will always operate without interruptions, errors, or technical issues.

Nothing in these Terms excludes rights or protections that cannot lawfully be excluded.