Refund policy
Last Updated: August 27, 2026
At BurgeonNest, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.
To be eligible for a return, the item should be unused, in its original condition, and returned with its original packaging and accessories where applicable.
To start a return, contact us at:
Please include your order number and the reason for your return.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible. Please provide your order number and clear photos of the item and packaging where applicable.
We will review the issue and provide an appropriate resolution.
Return Shipping
If the return is due to a damaged, defective, or incorrect item sent by us, we will provide return instructions.
For change-of-mind returns, customers may be responsible for return shipping costs.
Refunds
Once your approved return has been received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method.
Banks and payment providers may require additional time to display the refund after it has been processed.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at support@burgeonnest.shop.
We will make reasonable efforts to cancel orders before fulfillment begins. Orders that have already shipped may need to be handled as a return.
Exchanges
If you need a replacement or exchange, contact our support team. Availability may vary depending on the product.
Contact Us
BurgeonNest
Email: support@burgeonnest.shop