Frequently Asked Questions
Welcome to the BurgeonNest FAQ. Here you can find helpful information about our products, ordering, shipping, tracking, returns, refunds, payments, and customer support.
Where does BurgeonNest ship?
We currently ship orders within the United States only.
Do you offer free shipping?
Yes. We offer free standard shipping on U.S. orders unless otherwise clearly stated at checkout.
How long does order processing take?
Orders are normally processed within 1–2 business days, Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays may begin processing on the next business day.
How long does delivery take?
After processing, standard delivery normally takes approximately 5–7 business days.
The estimated total delivery time is approximately 6–9 business days from the date your order is placed.
Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, holidays, or other circumstances outside our reasonable control.
How can I track my order?
Once your order has shipped and tracking information becomes available, tracking details will be sent to the email address provided during checkout.
Please allow some time for the carrier tracking system to update after receiving your tracking number.
Can I change my shipping address after placing an order?
If you need to update your shipping address, contact us as soon as possible at:
We will make reasonable efforts to update your information before fulfillment begins. Address changes cannot be guaranteed once an order has been processed or shipped.
Can I cancel my order?
Yes, you may request an order cancellation before the order has entered fulfillment or shipped.
Please contact us as soon as possible at:
If the order has already shipped, it may need to be handled as a return instead.
What is your return policy?
You may request a return within 14 days of receiving your order.
Returned products should be unused, in their original condition, and include original packaging and accessories where applicable.
Please contact us before returning an item so we can provide the appropriate return instructions.
How do I start a return?
Contact:
Please include:
- Your order number
- The item you wish to return
- The reason for the return
Our customer support team will provide the next steps.
What if my order arrives damaged, defective, or incorrect?
Please contact us as soon as possible at support@burgeonnest.shop.
Include your order number and clear photographs of the product and packaging where applicable.
We will review the issue and provide the appropriate resolution.
Who pays for return shipping?
If you receive a damaged, defective, or incorrect product, we will provide appropriate return instructions.
For returns based on a change of mind or customer preference, return shipping costs may be the customer's responsibility.
How are refunds issued?
Once an approved return is received and inspected, we will notify you regarding the refund.
Approved refunds are issued to the original payment method used to place the order.
Your bank or payment provider may require additional time to display the refund after it has been processed.
What payment methods do you accept?
We accept the payment methods displayed as available during Shopify Checkout.
Payment options may include major credit and debit cards and other supported payment methods.
The exact options available will be shown before you complete your purchase.
What currency do you use?
All prices are displayed and processed in U.S. Dollars (USD) unless otherwise clearly stated during checkout.
Can my order arrive in multiple packages?
Yes. Orders containing multiple items may occasionally be shipped separately.
If this happens, you may receive more than one tracking number.
What should I do if my package is delayed?
If your order is significantly delayed or tracking has not updated for an extended period, contact us at:
Please include your order number so we can review the shipment.
How can I contact BurgeonNest?
For questions about products, orders, shipping, tracking, returns, refunds, or payments, contact us at:
BurgeonNest
Email: support@burgeonnest.shop
We aim to respond to customer inquiries within 1–2 business days.