Last Updated: August 27, 2026
At BurgeonNest, we understand that you may occasionally need to cancel an order after placing it.
Cancellation Requests
If you wish to cancel your order, please contact us as soon as possible at:
Please include your order number and the email address used when placing the order.
Before Fulfillment
We will make reasonable efforts to cancel an order if the request is received before the order enters fulfillment or ships.
If the cancellation is successfully completed, any eligible refund will be issued to the original payment method.
After Fulfillment or Shipment
Once an order has entered fulfillment or has shipped, we may no longer be able to cancel it.
If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.
Eligible return requests may be submitted within 14 days of receiving the order.
Address or Order Changes
If you need to change your shipping address or other order details, contact us immediately.
We will try to accommodate changes before fulfillment begins, but modifications cannot be guaranteed once an order has been processed or shipped.
Refund Processing
When an order cancellation is approved, the refund will be issued to the original payment method.
Your bank or payment provider may require additional time for the refund to appear in your account.
Contact Us
For cancellation or order-change requests:
BurgeonNest
Email: support@burgeonnest.shop
We aim to respond to customer inquiries within 1–2 business days.